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Shipping Policy
1. Shipping Regions & Carriers
We ship worldwide via trusted carriers including DHL, FedEx, and EMS. Shipping fees vary by destination.
2. Shipping Costs by Country/Region
North America
| Country | Shipping Fee (USD) | Express (3-5 days) |
|---|---|---|
| USA | $8.99 | $19.99 |
| Canada | $12.99 | $24.99 |
| Mexico | $14.99 | $26.99 |
Europe
| Country | Shipping Fee (USD) | Express (3-7 days) |
|---|---|---|
| UK | $9.99 | $22.99 |
| Germany | $10.99 | $21.99 |
| France | $10.99 | $21.99 |
| Italy | $11.99 | $23.99 |
| Spain | $11.99 | $23.99 |
Asia Pacific
| Country | Shipping Fee (USD) | Express (2-5 days) |
|---|---|---|
| China | $5.99 | $12.99 |
| Japan | $7.99 | $15.99 |
| Australia | $12.99 | $25.99 |
| Singapore | $8.99 | $16.99 |
Other Regions
| Region | Shipping Fee (USD) | Delivery Time |
|---|---|---|
| Middle East | $15.99-$22.99 | 7-15 days |
| Africa | $18.99-$25.99 | 10-20 days |
| South America | $16.99-$24.99 | 8-18 days |
Free shipping on orders over $99 for select countries
3. Processing & Delivery Times
Processing Time
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1-2 business days for in-stock items
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3-5 business days for custom/pre-order items
Delivery Time Estimates
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Standard Shipping:
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North America: 5-10 business days
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Europe: 7-12 business days
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Asia: 5-8 business days
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Australia/NZ: 7-14 business days
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Other regions: 10-20 business days
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Express Shipping:
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North America/Europe/Asia: 2-5 business days
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Other regions: 3-7 business days
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4. Order Tracking
All orders include tracking numbers sent via email once shipped. Track your package through our website or carrier's portal.
5. Customs & Import Fees
International customers may be subject to customs duties and taxes. These fees are the customer's responsibility. We cannot predict or control these charges.
6. Shipping Restrictions
Some countries have import restrictions. If your country isn't listed or has restrictions, please contact us before ordering.
7. Damaged/Lost Packages
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Report damaged items within 48 hours with photos to service@mdinacouncil.com
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Lost package claims must be filed after 15 days for standard shipping or 7 days for express
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